New site Safety Stations rolled out to branches
The 'site safety station' idea was conceived during the 'site audit' process carried out by our Health and Safety team.
ISS RESTORATION MANAGEMENT CHANGES
ISS is delighted to announce the appointment of Steve Mitchell as Managing Director of ISS Restoration.
0800 0855 134
Listening to our Customers...
Standard Service Levels
We offer an industry leading response for you and your client within the standard service levels* below when you instruct ISS Restoration:
|Service Activity||Service Level/Measure|
|Initial Contact (Policyholder/Site principal)||Within 1 hour from receipt of Instruction|
|Site Visit – Urgent **||ISS personnel on site within 4 hours|
|Site Visit – Standard||
ISS personnel on site within 48 hours
(or appointment to suit end client)
|Damage Assessment Report||Issued within 72h of the site visit|
|Invoicing||Within 14 days of job completion|
Arrival within +/-15mins of stated time
or notification at -30mins in unforeseen circumstances
|Customer Care||Project/Claim update every 10 working days|
|Complaint Handling||We operate an FSA compliant procedure|
Preferential service levels and commercial terms are available for contracted clients, contact us for more details.
* Service level standards can change during surge events; we will keep you posted of service levels in operation at these times via our website.
** Call out charges may apply to urgent site visits