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ISS Facility Services Restoration

New site Safety Stations rolled out to branches

The 'site safety station' idea was conceived during the 'site audit' process carried out by our Health and Safety team.



ISS is delighted to announce the appointment of Steve Mitchell as Managing Director of ISS Restoration.


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Property Team Leaders Scheme for Small Claims

ISS Restoration utilises its 'Property Team Leaders' (PTL) scheme to provide customers quality and value when handling small commercial and property investor/ residential type claims.

Since its launch in 2011, ISS Restoration's Property Team Leaders scheme has proved highly successful in effectively and efficiently managing small commercial and residential type claims.

Property Team Leaders are BDMA and ISS trained 'multi discipline' individuals capable of Assessing, Project Managing, Supervising and working on small disaster recovery and restoration projects.

The project managed approach taken by ISS Restoration on all claims addresses many of the insurance industries concerns, ensuring a correctly scoped, professionally undertaken and cost efficiently managed delivery of disaster recovery works benefiting both the Insurance industry and policyholder alike.

PTL builds on this principle making it more practical for a small claim. Claims are routed and controlled through one 'national' administration team. Shorter, concise but still fully costed reporting is used.

Also because smaller claims are more suited to ISS adopting a 'get on with it' approach, savings in claim and drying cycle are regularly achieved through prompt response and mitigation, close communications and minimal claim touches / visits to site.

PTL teams consist of a Property team leader (pictured above) with restoration technician 'buddies' located strategically around the country, often closer to claims and therefore can respond quickly to new instructions. Teams cover the Northern England, Midlands, South West and particularly the London region serving 'property owner' claims.

Service and a positive policyholder experience remains paramount and PTL delivers swift and meaningful mitigation and restoration work commencing at first site visit - but all at a cost acceptable for the smaller claim – A great combination of quality and value for Loss adjusters and Insurers alike.

To instruct ISS on your next small property claim, contact the PTL Administration team directly on 01889 570777 (selecting option 2)

Or to learn more about how ISS PTL could help Insurers & Loss Adjusters save money and delight policyholders on small claims, contact Paul Bradshaw on 07971 956617

ISS Surge Status

Current Level = GREEN

click here for more details on our current surge service levels.

Could you be the one we're looking for?

ISS Restoration is the country's leading experts in commercial disaster recovery and we are currently recruiting for talented individuals for the following vacancies.


If you feel you have the qualifications and experience to make a difference, then please apply here.