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ISS Facility Services Restoration

New site Safety Stations rolled out to branches

The 'site safety station' idea was conceived during the 'site audit' process carried out by our Health and Safety team.



ISS is delighted to announce the appointment of Steve Mitchell as Managing Director of ISS Restoration.


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Industry News

October 2011

ISS and G4S combining operations

ISS and G4S are set to combine operations creating the worlds leading security and facility services group. The successful conclusion of the acquisition of ISS A/S by G4S will mean the combined organisation will become one of the worlds leading companies and the world’s second biggest private employer with over one million employees.

ISS and G4S have similar roots and share the same history, although separated in 1934 the companies still run adhering to the same management principles and share similar geographic footprints.

The combination is seen as very positive for both companies, providing a complimentary and broader service offering to our customers and opportunities to attract new national and trans-national customers seeking a single organisation to provide a broad range of integrated facility services. The companies do not expect the combination to have a significant impact on jobs.

The acquisition remains subject to shareholder and regulatory approval expected in the forth quarter of this year.

Further information available at

Any specific questions regarding ISS Restoration can be directed to Paul Bradshaw

November 2010

Cornwall Floods – ISS respond for clients

Update 24th November :  ISS are now working on a number of claims in the area including hotels, pubs and tourist attractions affected by the floods. On most claims ISS have worked over the weekend along side local volunteers and the employee’s of these businesses prioritizing the clean up works that will allow these businesses to resume trading as quickly as possible.

On the ground, the number and severity of claims relating to the incident seems to be remaining lower than expected partly as water did not remain standing in many properties and as a result of residents own clean up efforts.

ISS are set to retain a high level of presence in the area for the next 2-3 weeks and capacity remains available to support insurers, loss adjusters and any local business/resident in terms of expert advise, support and specialist chemicals/equipment that will optimize the clean up and recovery process for all.

Update 19th November : Following assessment of a number of commercial losses on 18/11, ISS now have circa 50 restoration technicians in the area beginning works today, also still available are 3 of the companies 6 Rapid drying systems. Manpower capacity remains for any further instructions from clients and is set to  increase by another 19 technicians from Monday 23rd as an existing large fire project finishes in the local area.

Original Story : (18/11/10)

ISS have responded in force following the Cornwall flooding when 60mm of rain fell overnight 17th November effecting St Blazey, St Austell, Mevagissey and Lostwithiel.

Overnight project managers from ISS Restoration (Commercial) have travelled to the area to begin assessing commercial losses for insurer and loss adjuster clients today. Additional teams of skilled restoration technicians are also traveling to the area today from Midlands and Northern branches enabling clean up and restoration works to begin quickly, minimizing secondary damage, business interruption and thus optimizing the recovery of businesses for insurers and policyholders alike.

With strong resources now in the area and the strength of the wider ISS Restoration network which includes the domestic division (Rainbow International) ISS are now ideally positioned to serve claims relating to this incident.

Commercial instructions can be called to our 24/7 support line 0800 0855 134

Domestic instructions can be called to Rainbow International on 01623 422488

October 2010

AXA Supplier Day – Commercial Claims Centre (Bolton)

On October 8th AXA proactively invited all of their claim suppliers to exhibit and meet claims teams at their Bolton offices. ISS Restoration interactively showcased its services and drying technologies including Rapid Drying Systems and remote monitoring to over 35 claim handlers.
Martin Ashfield, AXA’s Head of Commercial Property Claims quoted:

"The Supplier Day in Bolton was a great idea and has proved to be a total success. I was very impressed by the engagement and energy of the suppliers together with the very evident thought and time that had gone into their presentations - the demonstrations were particularly impactful. My staff came back to the department both enthused and informed. Well done and thank you to all concerned"

Steve Mitchell, Managing Director of ISS Restoration (Commercial) added:

‘This was an excellent opportunity for ISS to meet the people we deal with on a daily basis and a perfect opportunity for insurer staff to see first hand all the ways restoration companies can help control fire and flood claim costs. We would happily support more of these days for AXA or any other of our insurer/loss adjuster clients”

July 2010

AXA Insurance and GAB Robins win Major Loss, British Insurance Award

The Cockermouth floods of 2009 affected an entire community, AXA Insurance and GAB Robins scooped the award for learning lessons from the 2005 Carlisle event and co-coordinating the recovery effort with greatly improved results.

From day one AXA and GAB established a base in the area and a dedicated flood team began a programme of courtesy calls. 397 visits to potentially effected properties resulted in 92% of actual claimants being visited within the first week.

AXA and GAB integrated with local government and community agencies and created seamless links with adjusters, surveyors and contractors such as ISS Restoration and Munters, who were AXA's preferred Disaster Recovery and restoration partners for commercial claims.

Joint visits were made  by adjusters and restoration contractors and builders to ensure accurate scoping and programming of works, coordinated actions resulted in 96% of buildings dry within 3 months compared to 40% for the 2005 Carlisle event.

Mike Jones, chief operating officer at GAB Robins said "This was all about working together to help people" Martin Ashfield, AXA's head of commercial property claims added "We called it restoring the community and that is exactly what we committed to doing. It has genuinely been a joint effort with lots of dialogue, joint agreements and doing things that are right for the customer"

ISS Surge Status

Current Level = GREEN

click here for more details on our current surge service levels.

Could you be the one we're looking for?

ISS Restoration is the country's leading experts in commercial disaster recovery and we are currently recruiting for talented individuals for the following vacancies.


If you feel you have the qualifications and experience to make a difference, then please apply here.